Global Freight Made
Simple
Air, Sea, Road & Customs — Handled End-to-End.
Track Shipment
150+
Countries Served
98.5%
On-Time Delivery
24/7
Support Available
Comprehensive Logistics Services
From air to sea, road to warehousing—we handle every aspect of your supply chain with precision and care.
Air Freight
Fast, reliable air cargo services for time-sensitive shipments worldwide.
- Express delivery 1-3 days
- Door-to-door service available
- Real-time flight tracking
Ocean Freight
Cost-effective sea freight solutions for FCL and LCL shipments.
- FCL & LCL options
- Port-to-port or door-to-door
- Major trade lanes covered
Domestic Express
Flexible ground transportation across regions with scheduled departures.
- FTL & LTL services
- Temperature-controlled options
- Regular scheduled routes
Customs Brokerage
Fast, reliable air cargo services for time-sensitive shipments worldwide.
- Express delivery 1-3 days
- Door-to-door service available
- Real-time flight tracking
Warehousing & Fulfillment
Fast, reliable air cargo services for time-sensitive shipments worldwide.
- Express delivery 1-3 days
- Door-to-door service available
- Real-time flight tracking
International Cargo
Fast, reliable air cargo services for time-sensitive shipments worldwide.
- Express delivery 1-3 days
- Door-to-door service available
- Real-time flight tracking
Global Coverage
Our extensive network spans across continents, connecting major trade hubs and ensuring reliable delivery to over 150 countries worldwide.
150+
Country Served
500+
Trade Routes
50+
Global Offices
24/7
Support Available
Latest Insights
Expert advice and industry updates to help you navigate global logistics
Step-by-Step Guide to Air Freight with Overseas Logistics
Air freight is the fastest, most reliable way to move goods around the world. Cargo planes at major hubs can deliver time-sensitive and high-value shipments in just days. This step-by-step guide shows how Overseas Logistics handles an air freight shipment from booking...
What You Must Know About International Express Customs Clearance?
Introduction When it comes to international shipping, customs clearance is a critical component that can make or break your delivery. Understanding the ins and outs of international express customs clearance is essential for smooth and efficient cross-border trade. In...
Revolutionizing Small Home Based Courier Logistics Business
In the dynamic realm of small businesses and startups, particularly those operating from the comfort of a home office, the traditional trek to the post office for every product delivery can feel like an inefficient use of time. The prospect of enduring long queues and...
Frequently Asked Questions
Find answers to common questions about our services and shipping process
Common Questions
What services does Overseas Logistics offer?
We offer a complete range of logistics solutions to manage your entire supply chain. Our key services include: International Express Courier (for documents and parcels), Global Air Freight, Global Ocean Freight (FCL & LCL), International Cargo & Freight Forwarding, Domestic Courier, Express, and Cargo Services, In-House Customs Clearance & Brokerage, Warehousing & Fulfillment, and Personal Baggage Shipping.
How do I request a quote?
Requesting a quote is easy! You can fill out the ‘Get a Quote’ form on our website or contact our sales team directly. For the most accurate estimate, please provide the shipment’s origin, destination, weight, dimensions (Length x Width x Height), and a brief description of the goods.
How can I track my shipment?
Tracking your shipment is simple. Just use the Airway Bill (AWB) number we provided at the time of booking. Enter this number into the ‘Tracking’ section of our website for real-time updates on your shipment’s journey.
What documents are typically required for an international shipment?
Required documents depend on the destination and the nature of your goods. Generally, you will need a Commercial Invoice, Packing List, and an Airway Bill (AWB) or Bill of Lading (BOL). For shipments from India, a KYC document is also mandatory. Our expert customs team will guide you through the exact requirements for your specific shipment.
Our Services
What's the difference between 'Express Courier' and 'Freight/Cargo'?
Express Courier is the fastest, door-to-door solution for sending time-sensitive documents or smaller parcels. Freight/Cargo (like Air or Ocean Freight) is the best solution for heavier, larger, or bulk commercial goods where cost and capacity are key factors.
Do you offer third-party pickup services?
Yes. Our flexible Third-Party Pickup service allows you to schedule a collection from an address other than your own, such as a supplier’s warehouse or a different office. Please contact our team at least one business day in advance to coordinate the pickup details.
Can I use your warehousing services for storage?
Absolutely. We offer flexible warehousing and fulfillment solutions, from short-term storage for goods in transit to long-term inventory management. Our services include picking, packing, and last-mile distribution. Contact our team to discuss your specific storage needs.
Do you handle personal baggage shipping?
Yes! We offer a hassle-free personal baggage shipping service. It’s a perfect, cost-effective solution for students, expats, or anyone who wants to avoid high excess airline baggage fees. We handle the pickup and delivery, so you can travel light and stress-free.
KYC & International Documents
What is KYC and why is it mandatory for international shipping?
KYC (Know Your Customer) is a one-time, mandatory verification process required by Indian customs authorities for all international shipments (both personal and commercial). To complete your KYC, you will need to provide proof of identity and address (like an Aadhaar card, Passport, or GST certificate). Our team will guide you through our simple online KYC portal.
How is my personal information (like my Aadhaar or PAN) kept secure?
We take data privacy extremely seriously. All personal documents submitted through our secure KYC portal are encrypted and used only for the mandatory customs verification process. Your data is not shared with any third party for marketing purposes, in accordance with our Privacy Policy.
What is volumetric (or dimensional) weight?
Volumetric weight is a pricing method used in logistics that considers the amount of space a package occupies. For every shipment, you will be charged based on whichever is greater: the actual weight (what the scale says) or the volumetric weight. This is the standard practice for all air freight and express shipments.
Are there any items I cannot ship?
Yes, for safety and legal reasons, some items are prohibited or restricted. This includes (but is not limited to) hazardous materials, explosives, illegal contraband, flammable liquids, live animals, and batteries. Please review our detailed Prohibited Items List or contact our team before booking if you are unsure about your item.
Tracking & Shipment Handling
My tracking status hasn't updated. What should I do?
A tracking status may take some time to update, especially when a package is undergoing customs clearance. If there has been no new update for more than 48 hours, please contact our customer support team with your AWB number, and we will promptly investigate its status for you.
What happens if my package is delayed?
While we strive to meet all delivery timelines, delays can sometimes occur due to customs, weather, or other operational issues. If a delay happens, we will notify you as soon as possible and provide an updated estimated delivery time.
How can I get a Proof of Delivery (POD) for my shipment?
Once your shipment is successfully delivered, you can check the final delivery status on our online tracking page. For a formal, signed Proof of Delivery (POD) document, please contact our customer service team, and they will be happy to provide it for you.
What if I'm not available to receive the delivery?
If our carrier misses you on the first delivery attempt, they will typically leave a notice and attempt delivery again on the next business day. If you know you won’t be available, please contact our customer service team as soon as possible to see if you can reschedule or arrange an alternative.
What should I do if my shipment is lost or damaged?
In the unfortunate event your shipment is lost or arrives damaged, please contact our customer support team immediately, ideally within 24 hours of delivery. Be sure to provide your AWB number and photos of the damaged items and the packaging. This will allow us to start the investigation and claims process right away.
Packaging & Insurance
Should I pack my shipment myself, or do you offer packaging?
You can pack the shipment yourself, but it is critical that your items are packed securely in a new, double-walled box to withstand the normal rigors of transit. For high-value or fragile items, we highly recommend our professional packaging services. Proper packaging is the best way to prevent damage.
Do you handle fragile or high-value items?
Yes, we do. However, these items require special attention. It is essential that they are professionally packed using appropriate materials (like bubble wrap, crating, etc.). We highly recommend opting for our professional packaging service and purchasing shipment insurance for any fragile or high-value goods.
Is my shipment insured?
Standard carrier liability is limited by international conventions and may not cover the full value of your goods. Therefore, we strongly recommend purchasing comprehensive shipment insurance, which you can opt for at the time of booking. This protects your goods against loss or damage up to their declared value.
Payments, Billing & Support
What payment methods do you accept?
We accept multiple convenient payment methods, including: Credit/Debit Cards, Bank Transfers (NEFT/RTGS), Online Payment Gateways & UPI, and Cash (for select services).
How do I open a corporate account with Overseas Logistics?
We’d be delighted to have you as a corporate partner! Please contact our sales team via email or phone. We’ll discuss your shipping volume and logistics needs to set up an account with customized rates and a dedicated account manager.
I have a question about my invoice. Who do I contact?
We are happy to help. For any questions related to billing, please contact our accounts department or your dedicated account manager. We ask that all billing queries be raised within 30 days of the invoice date, as mentioned in our terms and conditions.
What is the process for filing a claim for a damaged shipment?
As per our Terms and Conditions, all claims must be submitted in writing. Please contact our customer support or claims department immediately. You will need to provide your AWB number, photos of the damage (both the item and the packaging), and a copy of the commercial invoice. Our team will then guide you through the next steps.
How can I contact customer support?
Our customer support team is here to help! Phone: +91-11-47244444 / +91-9818367444, Email: info@overseaslogistic.com / csd1@overseaslogistic.com. You can also use the ‘Contact Us’ form on our website for a prompt reply.