Privacy Policy

1. Introduction

 Overseas Logistics Pvt. Ltd. (“we,” “us,” “our”) is committed to protecting the privacy and security of the personal data we collect. As a leader in global logistics and courier services, we understand the importance of safeguarding the information of our clients, partners, website visitors, and the recipients of the shipments we handle.

This Privacy Policy (the “Policy”) explains how we collect, use, process, disclose, and safeguard your information when you visit our website, https://overseaslogistic.com/ (the “Website”), use our tracking portal, or engage with any of our services, including but not limited to air freight, sea freight, customs clearance, warehousing, and domestic/international courier services (collectively, the “Services”).

Please read this Policy carefully. By using our Website or Services, you acknowledge that you have understood the terms of this Policy.

2. Information We Collect

 We may collect personal data directly from you, from third parties, or automatically when you use our Services. “Personal Data” means any information that relates to an identified or identifiable individual.

A. Information You Provide to Us 

• Contact and Quote Information: When you fill out a “Contact Us” or “Get a Quote” form, we collect your name, email address, phone number, location, and any other details you provide in your message.
• Shipment Information: To provide our Services, we collect information on both the Shipper (Sender) and the Consignee (Receiver). This includes names, physical addresses, phone numbers, and email addresses.
• Know Your Customer (KYC) Data: To comply with legal and regulatory obligations (such as the “Know Your Customer” requirements for shipping and customs in India), we are required to collect and verify identification. This may include government-issued identification documents such as an Aadhaar card, PAN card, passport, GST certificate, or other proof of identity and address.
• User Account Information: If you register for a “Login” account on our portal, we collect your username, a hashed password, company details, and contact information associated with that account.
• Shipment Content Information: We collect information regarding the contents of your shipment as required for customs declarations, security screening, and transportation, including information provided on forms such as jewellery declarations or other official documents.

B. Information We Collect Automatically

• Log and Usage Data: When you visit our Website, our servers may automatically log standard data provided by your web browser, such as your IP address, browser type and version, the pages you visit, the time and date of your visit, and the time spent on each page.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Website and hold certain information. This helps us analyze our web traffic and improve the user experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

C. Information We Receive from Third Parties

• We may receive Personal Data about you (as a shipper or consignee) from our clients, partners, or agents who engage our services for a shipment.
• We may also receive information from customs agencies, partner carriers (airlines, shipping lines), and other third-party logistics providers who are part of the global supply chain to complete your delivery.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Manage Our Services: To process, manage, track, and deliver your shipments; manage warehousing; and facilitate customs clearance.
• For Legal and Regulatory Compliance: To fulfill our mandatory legal obligations, most notably KYC verification, anti-money laundering checks, customs reporting, and responding to lawful requests from government authorities.
• To Communicate With You: To respond to your inquiries, send you quotes, provide shipment status updates, and send administrative information, invoices, or service-related announcements.
• To Manage Your Account: To create and maintain your user account, allowing you to access our online portal and tracking features.
• To Improve Our Website and Services: To analyze website traffic and user behavior, allowing us to improve our Website, service offerings, and customer experience.
• For Security: To monitor for and prevent fraudulent, illegal, or unauthorized activities.
• For Marketing: With your consent (where required), to send you promotional communications about our services that we believe may be of interest to you. You may opt out of marketing communications at any time. 

4. Legal Basis for Processing Personal Data

We process your Personal Data based on the following legal grounds, in compliance with applicable laws such as India’s Digital Personal Data Protection Act, 2023 (DPDPA) and other relevant regulations:

• Performance of a Contract: To fulfill our contractual obligations to you (e.g., to deliver your shipment).
• Legal Obligation: To comply with our mandatory legal and regulatory duties (e.g., KYC, customs declarations).
• Legitimate Interest: For our legitimate business interests (e.g., improving our services, internal administration, security), provided your rights and freedoms do not override these interests.
• Consent: Where we have obtained your clear and specific consent (e.g., for direct marketing).

5. Data Sharing and Disclosure

We hold the privacy of your Personal Data in the highest regard. We want to be explicitly clear: we do not sell, rent, trade, or otherwise share your Personal Data with any third party for their independent marketing or commercial purposes.

Our business, however, requires us to share information with a select group of third parties solely for the purpose of providing our Services and complying with the law. We only share information in the following limited and necessary circumstances:

• Partner Carriers and Agents: We share shipment information (names, addresses, phone numbers) with our network of partner agents, airlines, shipping lines, and local delivery companies worldwide who are essential to completing the delivery.
• Government and Regulatory Authorities: We are required to disclose Personal Data, KYC documents, and shipment details to customs, border control, tax authorities, and other government bodies as required by law in both the origin and destination countries.
• Third-Party Service Providers: We may share data with vendors who perform services on our behalf, such as IT hosting, data analytics, and KYC verification services. These providers are contractually bound to protect your data and use it only for the purposes we specify.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your Personal Data may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if we believe in good faith that such action is necessary to comply with a legal proceeding, court order, or other lawful request.

6. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your Personal Data from unauthorized access, use, alteration, and disclosure. As an ISO 9001:2015 Certified company, we adhere to strict operational protocols. This includes the use of SSL encryption for data transmitted over our Website and access controls for our internal systems.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

7. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. The retention period will be determined by:

• The duration required to fulfill our Services and maintain our business relationship.
• The time required to comply with our legal, accounting, or reporting requirements (e.g., data related to customs and taxation may be kept for several years).
• The period necessary to resolve disputes or enforce our agreements.

8. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your Personal Data. In line with India’s DPDPA and other global privacy principles, these rights may include:

• Right to Access: The right to request copies of your Personal Data that we hold.
• Right to Rectification: The right to request correction of any inaccurate or incomplete Personal Data.
• Right to Erasure: The right to request the deletion of your Personal Data, subject to our legal and contractual retention obligations.
• Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.

9. Third-Party Links

Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Children’s Privacy 

Our Services are not directed to individuals under the age of 18. We do not knowingly collect Personal Data from children. If we become aware that we have inadvertently collected Personal Data from a child, we will take steps to delete such information from our records.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new policy on this page and updating the “Effective Date” at the top. We encourage you to review this Policy periodically for any changes.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data-handling practices, please contact us: