Frequently Asked Questions (FAQs)
Domestic Courier Services by Overseas Logistics
- What services does Overseas Logistics Pvt Ltd offer?
We provide a wide range of logistics services, including freight forwarding (air, sea, road), warehousing, customs clearance, and courier services. Our goal is to offer seamless shipping solutions for businesses and individuals.
- How do I request a freight quote?
You can request a freight quote by filling out the form on our website at Overseas Logistics Pvt Ltd or by contacting our customer service. Provide details like package dimensions, weight, origin, and destination for an accurate estimate.
- What are the available shipping options?
We offer multiple shipping methods:
- Air Freight:Fastest option for urgent shipments.
- Sea Freight:Cost-effective for bulk shipments.
- Road Freight:Ideal for domestic and cross-border transport.
- Express Courier Services:For small, time-sensitive parcels.
- Do you offer door-to-door delivery services?
Yes, we provide door-to-door delivery services for both domestic and international shipments.
- Can I ship internationally, and which countries do you serve?
Yes, we handle international shipments worldwide, covering major trade routes. Contact us for specific country availability.
- What documents are required for international shipments?
The required documents depend on the destination and type of goods. Common documents include:
- Commercial Invoice
- Packing List
- Bill of Lading (BOL) or Airway Bill (AWB)
- Customs Declaration Forms
Please contact us for a list of documents required and we’ll help you out immediately.
- How is the shipping cost calculated?
Shipping costs depend on factors such as:
- Package weight and dimensions
- Shipping method (air, sea, road, express)
- Origin and destination
- Customs duties and taxes (if applicable)
Please contact our Sales/ Customer Support and they’ll help you out.
- Do you provide customs clearance services?
Yes, we offer customs clearance services to ensure smooth processing of your shipment through customs, minimizing delays and extra costs.
- Are there any prohibited or restricted items I cannot ship?
Yes, items such as hazardous materials, explosives, live animals, perishable goods, and certain electronics or pharmaceuticals may be restricted. Check our prohibited items list or contact us for specific regulations.
- What is the estimated delivery time for my shipment?
Delivery time depends on the shipping method:
- Air Freight:2-7 days
- Sea Freight:15-45 days (depending on route)
- Road Freight:2-14 days
- Express Courier:1-5 days
Tracking & Shipment Handling
- How can I track my shipment?
You can track your shipment using the tracking number provided at the time of booking. Enter it on our tracking page for real-time updates.
- What should I do if my tracking status hasn’t been updated?
If your tracking status hasn’t changed for more than 48 hours, please contact our customer support for further assistance.
- What happens if my package is delayed?
Delays can occur due to customs clearance, weather conditions, or operational issues. We will notify you if a delay happens and provide an estimated new delivery time.
- How do I change the delivery address after my shipment has been dispatched?
Address changes depend on the shipment’s status. If it’s still in transit, contact our support team immediately to check if an address update is possible.
- What should I do if my shipment is lost or damaged?
If your shipment is lost or arrives damaged:
- Report the issue immediately(within 24-48 hours).
- Provide supporting evidence(photos of damaged goods and packaging).
- We will investigate and initiate a claim if insurance coverage applies.
Packaging & Insurance
- Do you offer packaging services, or should I pack my shipment myself?
We provide professional packaging services to ensure safe transit. However, if you prefer self-packaging, ensure your items are securely wrapped and labeled correctly.
- Is insurance available for my shipment, and how does it work?
Yes, we offer shipment insurance to cover loss or damage. You can opt for insurance at the time of booking. Coverage depends on the declared value of your goods.
Payments & Policies
- What payment methods do you accept?
We accept multiple payment methods, including:
- Credit/Debit Cards
- Bank Transfers
- Online Payment Gateways/ UPI
- Cash (for select services)
- How can I contact customer support for assistance?
You can reach our customer support team via:
- Email:info@overseaslogistic.com / csd1@overseaslogistic.com
- Phone:+91-1147244444 / +91-9818367444