These days, e-commerce has taken the forefront. The huge e-commerce giants like Amazon, Flipkart, etc., are delivering the products at your doorstep. The small businesses have also taken the e-commerce route to reduce various costs that are incurred in a brick and mortar business like overhead, maintenance, etc. A lot of small-time entrepreneurs have sprung up and they are using social media platforms to expand their business in the digital world. So, to make sure their products reach on time and maintain brand reputation, they have to rope in the best courier services company. For which, one has to check if the courier services company has the 5 qualities mentioned below.
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Swiftness in Delivery
The company has been chosen after several deliberations only to deliver your product on time. If you find too many customers complaining that they aren’t receiving the products on time, then it is high time that you need to change the courier services company. Also, when you are running a business, you make a contract with the courier company. So, at any point, you should keep the delivery period as the topmost priority. Keep in mind that you need not pay a humongous amount for delivery services.
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Customer Service
Every business goes by the adage, “Customer is King”. If you want to gain the customer’s reputation, then you need to rope in a courier services company that provides the best support services. It can either be live tracking of the package via the mobile application or it can even be 24×7 call services where the company attends the phone calls placed by the customers. In short, the customer service officials should be accessible at the touch of a button.
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Flexibility
Courier services must be highly flexible. For instance, you are running a courier services company and you are looking for ways to improve the speed of the delivery or looking for ways to deliver the parcel in parts or sometimes you will need a return of parcel, in such cases, the delivery must be very flexible. Also, the kind of transport options should be varied enough to increase delivery flexibility. The company needs to deploy delivery personnel in every nook and corner of the place and also have a lot of delivery centers in the city to ensure flexibility.
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Value for Money
There are a lot of customers who are ready to pay huge amounts with only expectation in mind that the product needs to get delivered safely and at the right amount. Even if the courier services company takes a bit more money than their counterparts and if the kind of services offered by them is top-notch, then the company would not think twice before paying for the services. You can’t risk your customer service by booking a cheap delivery service which only damages your business in the long run.
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Experience
Though many start-ups have come up with innovative solutions for their delivery services, it is more than important to check if the company has relevant experience in handling huge stocks of the parcel and also delivering on time.
Though there might be other qualities as well you need to look out for in a courier services company, these are some of the top 5 qualities you need to check if it is their cent percent.
Overseas Logistics is an ISO 9001-2005 courier services company. The organization is known to serve both individual and commercial customers. The company is known to provide the following services in the best manner possible.
- Customs Clearance
- Import Services
- Sea Freight
- International Express
- Domestic Cargo
- Domestic Express
- Warehousing
- Third-party pick up
The company follows all the latest rules and regulations involved in courier services. The KYC norms followed by the company ensures that any unlawful activities don’t propagate via the company’s services.